Lead – Human Resources

1. POSITION VACANT: Lead – Human Resources, A Reputed Specialised Care and Support Services Organisation, Pune, Maharashtra

2. ORGANIZATIONAL BACKGROUND:

Our client is a socially driven organisation, working at the intersection of healthcare and community wellbeing and providing specialised care and community support services through a dedicated care centre.

With a focus on improving quality of life, the organisation delivers compassionate, needs-responsive services to individuals requiring sustained support. The culture is rooted in respect, sensitivity, and a deep commitment to enhancing wellbeing, supported by a multidisciplinary team working in a high-touch, service-oriented environment.

3. JOB DESCRIPTION/ RESPONSIBILITIES:

The Lead – Human Resources will anchor the full spectrum of HR functions for a staff strength of 150–200 personnel across clinical, administrative, and support roles. The position requires a professional who is both strategic and hands-on, capable of strengthening people processes, ensuring compliance, building culture, and supporting teams working in emotionally demanding settings. The role focuses on creating a compassionate, values-led, engaging, and future-ready workplace. 

Key Job Responsibilities:

A. HR Strategy & Culture Building
(1) Partner with leadership to design and implement HR strategies aligned with organisational values of empathy, respect, and service excellence.
(2) Drive culture-building interventions to nurture a supportive, inclusive, and purpose-led work environment.
(3) Promote behaviours and practices that enhance psychological safety, teamwork, and trust.

B. Talent Acquisition & Workforce Planning
(1) Collaborate with department heads to assess staffing needs and ensure timely fulfilment.
(2) Lead the recruitment cycle across functions, focusing on hiring individuals suited to care-oriented roles.
(3) Design and run structured onboarding programmes to help new employees integrate seamlessly into a sensitive, people-facing environment.

C. Employee Lifecycle Management
(1) Manage confirmations, transfers, role changes, separations, and other lifecycle processes with transparency and compliance.
(2) Ensure documentation accuracy, adherence to organisational policies, and timely closure of all HR processes.

D. Performance Management

(1) Implement the organisation’s performance management framework and support managers in goal-setting and reviews.

(2) Facilitate continuous feedback mechanisms and help create a culture of fairness, accountability, and development.

(3) Coach managers on effective performance conversations, especially in roles requiring emotional maturity.

E. Employee Engagement, Welfare & Wellbeing
(1) Develop and implement engagement plans suited to a healthcare or people-support environment.
(2) Lead wellbeing initiatives that address stress management, resilience, and emotional support.
(3) Serve as a trusted and approachable HR partner for grievances, concerns, and team dynamics.

F. Learning & Development
(1) Prepare and roll out Individual Development Plans (IDPs) across functions.
(2) Coordinate behavioural and technical training programmes, including communication, empathy, and leadership development.
(3) Support capability-building efforts to ensure team readiness for current and future needs.

G. Compliance & HR Operations
(1) Ensure 100% adherence to statutory compliances and internal HR policies.
(2) Maintain audit-ready records, HR documentation, and employee data.
(3) Drive consistent implementation of HR policies and procedures across all units.

H. Organisational Development & Change Management
(1) Support organisational restructuring, new process rollouts, and change initiatives.
(2) Conduct skill assessments, talent reviews, and help identify high-potential employees.
(3) Enable smooth transitions during growth or transformation phases.

4. KEY WORKING RELATIONSHIPS

Internal:
(a) Senior Leadership
(b) Department Heads
(c) Clinical, Administrative, and Support Staff
(d) Central HR / Organisation-wide HR Team (if applicable)

External:
(a) HR Consultants
(b) Candidates
(c) External Training and Compliance Agencies
(d) Service Providers and Vendors.

5. QUALIFICATIONS, EXPERIENCE AND COMPETENCIES:

Qualification:

(1) Applicants must be Post graduates with a Specialisation in Human Resources.

Experience:

(1) 10–12 years of experience in HR, preferably in healthcare, social impact, or people-intensive service sectors;
(2) Proven experience managing HR for 150–200 staff.
(3) Strong grounding in employee relations, compliance, HR operations, and performance management.
(4) Proficiency in MS Office; comfort with HRMIS platforms.

COMPETENCIES:

(1) People-Centric Mindset

(2) Empathy & Emotional Intelligence

(3) Strong Communication

(4) Culture-Building Capability

(5) Integrity & Confidentiality

(6) Process Discipline

(7) Stakeholder Management

(8) Problem-Solving & Conflict Resolution

6. COMPENSATION OFFERED:

Gross compensation budgeted for the position is attractive. Please note that the offer made to the selected candidate shall be commensurate with qualifications, experience, and salary history.

7. LOCATION: PUNE (Onsite, Full Time)

8. REFERENCE: LHR-CSR

9. CONTACT INFORMATION:

Team SAMS
Strategic Alliance Management Services P Ltd.
1/1B, Choudhary Hetram House, Bharat Nagar 
New Friends Colony, New Delhi 110 025
Phone Nos.: 011- 4081 9900; 4165 3612

10. APPLICATION PROCESS:

Eligible candidates interested in the position can apply by or before 20th December, 2025