REQUEST FOR PROPOSAL (RFP)

HIRING AN AGENCY FOR TRAVEL MANAGEMENT SERVICES FOR FIND INDIA

PUBLICATION REFERENCE:

FIND/TRAVEL MANAGEMENT SERVICES/20/2025

RP25-0012

PUBLICATION DATE

20/06/2025

1. . BACKGROUND INFORMATION:

FIND India is a global non-profit organization, based in Geneva, dedicated to accelerating the development, evaluation and use of high-quality, affordable diagnostic tests for poverty-related diseases, including tuberculosis, malaria, HIV/AIDS, hepatitis C, among others. In India, over the last decade, FIND India has partnered to deliver 14 new diagnostic tools, including eight for tuberculosis apart from support better access to new diagnostics through implementation, quality assurance, and lab strengthening work.

FIND India has been working primarily on tuberculosis, with a nearly decade-long collaboration with the Central TB Division, Ministry of Health and Family Welfare where it has been responsible for the introduction of 5 WHO approved TB diagnostic technologies and Pan-India expansion of lab diagnostic capacity within the national TB program.

More about FIND India and our program can be found on our website: https://www.finddx.org.

2. STATEMENT OF PURPOSE:

FIND’s goal is to set up an agreement with an Authorized Travel Agency for the provision of Travel Services for all FIND’s projects and use FIND's travel volume.

FIND expectations:

• Highly competent and quick service.
• Provision for the choice of the best/least costly routes possible.
• Assistance in creating a discount system with key airlines and other travel providers.
• Competitive prices
• Support with the issuance of visas.
• Transparency of all bills submitted to FIND.

3. SCOPE OF WORK AND DELIVERABLES:

The Travel Agency should provide travel services during working hours. In addition, the Travel Agency shall provide an emergency service along with a dedicated help desk, as well as for services during weekends and on official holidays where emergency travel service is required (24X7). Agency’s focal person shall always be reachable by phone and email.

Furthermore, in carrying out its diverse worldwide operations for FIND, Travel Agency’s must arrange not only travel for its INDIA based staff, but also for the travel of meeting participants and staff from other parts of the world.

The Travel Agency shall render a full spectrum of high-quality services in a polite, responsive, hassle-free and efficient manner at all times to all the officers/staff of FIND, in accordance with the FIND travel policy, procedures and guidelines over the phone and online.

Preference will be given to the agency’s having its own strong MIS systems, online billing System and Online booking portal. As a service objective, telephone calls should be answered promptly. When it is necessary to place calls on hold, they shall not be kept on hold for more than a few minutes, and call backs, when necessary, shall be made within one hour.

The products and services required by FIND include but not limited to the following:

• Reservations and Ticketing:
• Airfares and Airline Routings/Itineraries
• Travel Information/Advisories
• Flight Cancellations/Rebooking and Refunds
• Ticket Delivery
• Management Reporting System
• Hotel booking as and when required

TIMELINES:

In case you would like to request clarifications/queries, please submit yours through email to procurement.in@finddx.org by June 26th, 2025, up to 18h00 (IST).

HOW TO APPLY:

Proposals are invited from interested agencies for the above assignment and last date for submission for proposals is 11th July,2025 up to 15:00 hrs, IST.

Proposal received after the prescribed deadline will not be considered. Bidders need to submit their bids electronically to procurement.in@findddx.org as mentioned below:-

Two bid system

The bidder shall submit their bids mentioning the Bid Reference No.–FIND/Travel Management agency/20/2025 via e-mail following the two-bid system comprising of :-

• Technical bid (in a PDF non-editable format) consisting of all technical details along with commercial terms and conditions
• Financial bid (in a PDF non-editable format and password protected), indicating item-wise price for the items mentioned in the technical bid.

For detailed information, please check the complete version of the RFP attached below. 

Job Email ID:

procurement.in(at)findddx.org