Manager IT & Digital Systems

Key Responsibilities:

1. IT Infrastructure and Systems Management:

• Design the hospital's entire IT infrastructure, including networks, servers, workstations, and all associated hardware and software.
• Create and manage the IT budget, ensuring cost-effective and strategic allocation of resources.
• Develop and maintain IT policies and procedures, including disaster recovery plans, data backup strategies, and security protocols.
• Lead the hospital's digital transformation initiatives, including the implementation of new business applications, cloud services, and automation tools.
• Monitoring of the day-to-day operations of all IT systems, including networks, servers, databases, and enterprise software (e.g., ERP, CRM).
• Plan, coordinate, and execute system upgrades, migrations, and maintenance activities with minimal disruption to hospital operations.

·         Manage disaster recovery and data backup systems.

2. Digital Health System:

Implement and maintain digital platforms such as:

·         Hospital Information System (HIS)

·         EMR/EHR specific to ophthalmology

·         Appointment scheduling & patient portals

·         Diagnostic imaging systems (OCT, fundus cameras, etc.)

·         Ensure seamless data flow between departments – OPD, diagnostics, pharmacy, labs, and billing.

·         Integrate third-party tools or software (e.g., teleophthalmology, AI-based retinal analysis).

3. Cybersecurity and Data Privacy:

• Ensure the security and integrity of all IT infrastructure and data through the implementation of robust cybersecurity measures.

·         Implement and enforce robust security protocols to protect sensitive patient information (e.g., HIPAA compliance). This includes measures to prevent data breaches and cyber-attacks.

·         Conduct regular security audits, vulnerability assessments, and develop disaster recovery and data backup plans.

4. Digital Transformation and Innovation:

·         Develop and implement a long-term digital strategy for identifying integrating new technologies to improve patient care, operational efficiency and organizational performance.

·         Lead initiatives for paperless workflows, digital patient communication tools and digitization of legacy systems.

·         Promote AI/ML tools in diagnostics (e.g., diabetic retinopathy screening).

5. Vendor and Budget Management:

·         Manage relationships with software and hardware vendors, negotiating contracts and ensuring service level agreements are met.

·         Assist in developing and managing the IT budget, ensuring cost-effective resource allocation.

6. Training and Support:

• Lead, mentor, and manage a team of IT professionals (e.g., system administrators, help desk technicians, developers).

·         Train medical and admin staff on IT systems usage.

·         Train and develop the hospital staff (IT & Non IT) with the new technological upgradations on regular basis.

·         Design and implement the training of IT Policy and user guidelines to the new joiners and the existing employees as per the training plan.

7. Team Leadership & Development:

• Conduct regular performance reviews and provide opportunities for professional growth and skill development.
• Foster a collaborative and high-performance team environment.

·         Manage third-party service providers, consultants, and software vendors.

·         Control IT budgets, procurement, and licensing.

8. Governance, Risk & Compliance

·         Ensure compliance with data privacy laws, IT security standards, and internal audit requirements.

·         Develop IT policies, SOPs, and governance frameworks.

9. Project Management:

• Lead IT projects from conception to completion, including scope definition, resource allocation, and budget management.
• Ensure projects are delivered on time and within budget while meeting business requirements.
• Communicate project status, risks, and challenges to stakeholders and senior management.
• Implement a structured project management methodology (e.g., Agile, Waterfall) as appropriate.

10. User Support & Service Delivery:

• Oversee the IT help desk function, ensuring timely and effective resolution of user support tickets.
• Develop and implement training programs to improve user adoption of new technologies and systems.
• Maintain a high level of user satisfaction by providing excellent customer service.

11. Deliverables and Accountability:

We expect that under your leadership:

·         IT Systems are enhanced and improvised on a continuous basis.

·         Integration of the software in the system for medical and administration activities

·         Technological upgradation on a regular basis.

·         Technical support, user trainings and guidelines for the staff.

·         Data Security, data backup, server management and IT asset management.