IT Support Analyst, SAMS, New Delhi
1. POSITION VACANT: IT Support Analyst, SAMS, New Delhi
2. ORGANISATIONAL BACKGROUND:
Our Client, the United Nations Development Programme (UNDP), works in about 170 countries and territories, helping to eradicate poverty, reduce inequalities and exclusion, and build resilience so countries can sustain progress. As the UN’s development agency, UNDP plays a critical role in helping countries achieve the Sustainable Development Goals.
UNDP has been working in India since 1951 in almost all areas of human development - from systems and institutional strengthening to inclusive growth and sustainable livelihoods, as well as sustainable energy, environment and resilience. With projects and programmes in every state and union territory in India, UNDP works with national and subnational government, and diverse development actors to deliver people-centric results, particularly for the most vulnerable and marginalized communities. As the integrator for collective action on the Sustainable Development Goals (SDGs) within the UN system, we are committed to support the Government of India’s national development vision and priorities and accelerate the achievement of the SDGs for the people and the planet.
For more information about UNDP India, please visit https://www.undp.org/india
PROJECT BACKGROUND:
UNDP has been working in India since 1951 in almost all areas of human development. Together with the Government of India and development partners, we have worked towards eradicating poverty, reducing inequalities, strengthening local governance, enhancing community resilience, protecting the environment, supporting policy initiatives and institutional reforms, and accelerating sustainable development for all. With projects in every state and union territory in India, UNDP works with national and subnational government, and diverse development actors to deliver people-centric results, particularly for the most vulnerable and marginalized communities. As the integrator for collective action on the Sustainable Development Goals (SDGs) within the UN system, we are committed to supporting the Government of India’s national development vision and priorities and accelerating the achievement of the SDGs for the people and the planet.
The Action for Climate and Environment (ACE) Unit at UNDP is organized around the thematic areas of climate change adaptation and mitigation, natural resource management, biodiversity conservation, ecosystem & land restoration, disaster management and resilience, and access to clean and efficient energy. The Natural Resource Management and Biodiversity pillar of ACE is supporting the Government of India in meeting national development objectives along with commitments under important multilateral environment agreements especially the United Nations Convention to Combat Desertification (UNCCD). The programme/projects under the pillar have been supporting the Ministry of Environment, Forest & Climate Change (MoEFCC), National and State level planning for land restoration and biodiversity conservation, habitat restoration, carbon sequestration through enhanced restoration, promotion of nature-based livelihoods and One Health approach.
UNDP is supporting the Ministry in the implementation of a GEF -7 project “Sustainable management and restoration of degraded landscapes for achieving Land Degradation Neutrality (LDN) in India”. The project aims to achieve land degradation neutrality by creating additional carbon sinks through an ecosystem-based approach for restoring degraded agricultural, forest, pastoral lands, and surface water bodies. It involves enabling institutional frameworks and policies for integrated sustainable land management practices and up-scaling landscape-wide practices in 3 states Gujarat, Maharashtra and Madhya Pradesh contributing to the national target of restoring 26 Mha of degraded lands by 2030.
The project being implemented over a period of five years will lead to the following outcomes: (1) Enhanced national, state and district-level enabling frameworks incentivizing SLM practices and supporting participatory multi-sector platforms to avoid, reduce and reverse land degradation, biodiversity loss and climate mitigation; (2) Integrated participatory landscape design and financing models established in support of avoidance, reduction and reversal of land degradation, desertification, biodiversity loss and negative impacts of climate change to generates multiple sustained environmental and economic benefits; (3) Improved capacity for LDN monitoring, assessment and reporting to UNCCD in support of LDN target setting and evaluation of capacities of partners; allowing government institutions and other agencies to better document, analyse and disseminate effective intervention strategies for restoring productive landscapes and replication of best practices at national and state level, and at international level through improved South-South cooperation, knowledge and adaptive management.
3. JOB PURPOSE AND SCOPE OF WORK (SOW):
The IT Support Analyst will Provide IT and system support for project operations, including MIS platforms and digital tools. Ensure smooth functioning of data management systems, troubleshoot technical issues, and support users across project sites. Assist in system integration, data security, and maintenance of digital infrastructure. Facilitate efficient data flow and reporting mechanisms.
Duties and Responsibilities:
Under the overall supervision of the National Project Manager, the Technical Expert- IT Support Analyst will undertake the following responsibilities:
(1) Provide technical support for all project-related IT systems, including Management Information Systems (MIS), databases, and digital platforms used for monitoring and reporting.
(2) Install, configure, and maintain hardware, software, and network systems to ensure smooth day-to-day operations across national and state-level units.
(3) Troubleshoot and resolve system, software, and connectivity issues in a timely manner to minimize disruption to project activities.
(4) Support the development, customization, and maintenance of MIS tools to ensure accurate data collection, storage, and reporting.
(5) Ensure data integrity, security, and regular backup of project information in accordance with established protocols.
(6) Assist in integrating various digital tools and platforms used across the project for seamless data flow and coordination.
(7) Develop and maintain data dashboards, Excel-based tracking sheets, and analytical tools for project monitoring and reporting.
(8) Create high-quality visual presentations, charts, graphs, and infographics to support data interpretation and reporting for internal and external stakeholders.
(9) Provide technical assistance and training to project staff and stakeholders on the use of IT systems, MIS dashboards, Excel tools, and digital platforms.
(10) Monitor system performance and recommend upgrades or improvements to enhance efficiency and user experience.
(11) Maintain documentation of IT systems, user manuals, troubleshooting guides, and standard operating procedures (SOPs).
(12) Coordinate with external vendors, developers, and service providers for system upgrades, maintenance, and issue resolution as needed.
4. QUALIFICATIONS, EXPERIENCE AND COMPETENCIES:
Qualification:
Masters in IT, Computer Science, or related field; 3–5 years’ experience in IT support or system administration
Experience:
(1) Minimum 3–5 years of experience in IT systems support, database management, or system administration.
(2) Hands-on experience in developing or managing MIS platforms and data systems, preferably in development sector projects.
(3) Experience in working with GIS, dashboards, or data visualization tools will be an added advantage.
Required Skills:
(1) Strong organizational, documentation and coordination skills with attention to detail.
(2) Ability to manage multiple tasks and meet deadlines in a dynamic environment.
(3) Proficiency in MS Word, Excel, PowerPoint, and basic project tracking tools.
(4) Good communication skills for coordinating with diverse stakeholders.
(5) Ability to work effectively as part of a team and support senior project staff.
(6) Proficiency in IT systems, databases, and network administration.
(7) Experience in MIS development, maintenance, and troubleshooting
(8) Knowledge of data security protocols and system backup processes.
(9) Ability to provide user support and technical training.
(10) Strong problem-solving and system diagnostics skill.
Skills and Competencies:
Functional Competencies:
(1) Strong technical proficiency in database management, MIS development, and IT troubleshooting.
(2) Ability to manage large datasets and ensure data integrity and security.
(3) Knowledge of digital platforms, dashboards, and system integration.
Core Competencies
(1) Results-oriented and accountable approach to work.
(2) Ability to adapt to evolving project needs.
(3) Demonstrates integrity, professionalism, and scientific rigor in technical advice.
(4) Promotes collaboration and knowledge sharing across multidisciplinary teams.
(5) Maintains transparency and accountability in all advisory processes.
(6) Demonstrates commitment to inclusive, gender-sensitive development approaches.
(7) Supports continuous improvement and innovation in digital systems.
(8) Maintains high standards of data confidentiality and professional ethics.
Languages:
(1) Excellent command in written and spoken English and Hindi.
5. CONSULTANCY FEE:
The total consultancy fee budgeted for this position is INR 40,000 per month, subject to the candidate's qualifications, relevant experience, and demonstrated expertise. Applicable TDS will be deducted from the professional fees.
6. NATURE OF ENGAGEMENT:
The selected candidate shall be engaged as a Consultant on the rolls of SAMS, a third-party payrolling agency, for a full-time consultancy engagement for a period of one year. It is explicitly clarified that this consultancy engagement does not constitute a promise or guarantee of future employment, with SAMS, or our client, or any other organization associated with the project.
7. LOCATION: New Delhi
8. REFERENCE: ITA-ND
9. CONTACT INFORMATION:
Team SAMS
Strategic Alliance Management Services P Ltd.
1/1B, Choudhary Hetram House, Bharat Nagar
New Friends Colony, New Delhi 110 025
Phone Nos.: 011- 4081 9900; 4165 3612
10. APPLICATION PROCESS:
Eligible candidates interested in the position are requested to submit their applications on or before July 22, 2026
