Care Navigator

1. POSITIONS VACANT: Care Navigator, International Not-for-Profit Organization, Patan, Jabalpur, Madhya Pradesh.

2. ORGANISATIONAL BACKGROUND:

Our client is a respected international not-for-profit, that works in public health, to improve the health of disadvantaged communities, across the globe.

3. JOB DESCRIPTION/ RESPONSIBILITIES:

 
We are looking for Care Navigator will work closely with ANMs, ASHAs, government health officials, and health facilities to support effective tracking and continuity of maternal and newborn health services. The position will focus on improving early registration of pregnant women, ensuring timely ANC and PNC follow-up, supporting high-risk pregnancy (HRP) tracking, strengthening digital health reporting, and facilitating coordination between community and facility-level services. S/he will be responsible the following tasks.

Key Job Responsibilities: 

(1) Support ANMs in improving early registrations by close coordination with ASHAs and from the eligible couple list;

(2) Facilitate follow ups and tracking to ensure four ANC visits happen for all registered women;

(3) Facilitate the HRP tracking and data validation mechanisms in the field;

(4) Facilitate and track PMSMA visit for all registered women;

(5) Track status of essential investigations for all registered women;

(6) Ensure adequate recording and reporting of ANC checkups and also in ANMOL application at both ANM level and facility level;

(7) Escalate issues related to application to IT support consultant at district and regular follow up;

(8) Inform Client district team on ANMOL Sakhi logistics/device issues and ensure timely resolution;

(9) Support ANMs in batching and matching of PW with the appropriate delivery point;

(10) Conducting home visit to ANC/PNC mothers within the block to initiate beneficiary centered feedback mechanism; (especially focus on HRPs and follow up with their services, also in home delivered women too for a cause analysis);

(11) Coordinate with SUMAN helpdesk and provide necessary support;

(12) Support ANMs and ASHAs in planning PNC/HBNC visits, including perinatal mental health follow-up;

(13) Promote proper use of ANMOL Sakhi devices and help resolve field-level issues;

(14) Feedback to be shared with block and district officials on the basis of field visits; Daily updates of the work need to be submitted and shared with project officer; Also plan the activities on week to week basis and review if needed to meet the timelines & coverage across designated facilities;

(15) Any other responsibility assigned by Supervisor;

4. QUALIFICATIONS, EXPERIENCE AND COMPETENCIES:

Qualifications and Experience:

(1) Applicants must have 12th pass / Undergraduate qualification;
(2) Minimum 1–2 years of field-level work experience, preferably in maternal, newborn, child health, community health, or a related development/public health program;

(3) Experience working with frontline health workers such as ANMs and ASHAs will be an advantage;

Skills and Competencies:

(1) Strong coordination and interpersonal skills, with the ability to work effectively with ANMs, ASHAs, health facility staff, and government officials;

(2) Ability to establish and maintain effective working relationships with Block and District Government Officials;

(3) Good understanding of community-level health services and field-based program implementation;

(4) Ability to effectively communicate in Hindi and relevant local languages;

(5) Basic proficiency in digital applications, data recording, and reporting;

(6) Ability to identify field-level challenges, escalate issues appropriately, and follow through to resolution;

(7) Good planning, tracking, follow-up, and time-management skills;

(8) Ability to work independently in the field while maintaining regular coordination with the project team;

(9) Commitment to quality, accountability, beneficiary-centered care, and timely reporting;

5. Compensation Offered: Gross compensation budgeted for the position is attractive. Please note that the offer made to the selected candidate shall be commensurate with qualifications, experience, and salary history.

6. LOCATION:  Patan, Jabalpur, Madhya Pradesh

7. REFERENCE: F-PJ-INPO

8. NATURE OF Engagement:

The selected candidate shall be engaged as a Fixed Term Employee (FTE) on the rolls of SAMS, a third-party payrolling agency, for a full-time engagement initially offered for a period of three months. The FTE is extendable based on performance and project requirements.

9. CONTACT INFORMATION:

Team SAMS
Strategic Alliance Management Services P Ltd.
1/1B, Choudhary Hetram House, Bharat Nagar 
New Friends Colony, New Delhi 110 025

Phone Nos.: 011- 4081 9900; 4165 3612

10. APPLICATION PROCESS:

Eligible candidates interested in the position are requested to urgently apply by before October 09, 2026.