Officer, Documentation and Communications
1. POSITION VACANT: Officer, Documentation and Communications, International Not-for-Profit Organisation, New Delhi
2. ORGANISATIONAL BACKGROUND:
Our client is a reputed international not-for-profit organisation committed to improving public health outcomes and strengthening health systems in underserved communities. In India, it works closely with national and state governments and development partners to design, implement and scale evidence-based public health interventions.
3. JOB DESCRIPTION/ RESPONSIBILITIES:
Our client seeks a creative, hands-on communications professional to support a maternal health technical assistance initiative focused on reducing maternal mortality. The role combines technical documentation, knowledge management and strategic communications with digital storytelling, multimedia content creation and stakeholder engagement.
Reporting to the Country Lead, Communications and Knowledge Management, the incumbent will translate programme evidence, technical information and field insights into compelling content for policymakers, healthcare providers, development partners and the wider public.
Working closely with technical, programme and communications focal points, the incumbent will sustain ongoing initiatives and institutional knowledge, ensure consistent messaging, avoid duplication, facilitate knowledge transfer and follow established review and approval processes.
(A) Strategic Communications and Knowledge Management
(1) Support maternal health initiatives through documentation, strategic communications and knowledge management; develop and implement integrated communication plans aligned with programme priorities.
(2) Curate, synthesise and document evidence, innovations, best practices and field insights, translating complex technical information and programme data into audience-appropriate content.
(3) Develop and edit technical reports, briefs, guidance documents, standard operating procedures (SOPs), talking points, presentations, press releases, fact sheets, case studies and success stories.
(B) Digital Communications and Multimedia Content Development
(1) Conceptualise, script, shoot and edit reels, short videos, interviews and other digital content, adapting narratives, lengths and formats for different audiences and platforms.
(2) Create visually engaging social media cards, carousels, infographics, digital explainers and presentations using design and multimedia tools.
(3) Develop social media content calendars and support digital dissemination in line with organisational priorities and approval processes; monitor performance and audience engagement to improve content and messaging.
(4) Identify emerging digital trends, storytelling formats and tools suitable for public health and government communications; responsibly use AI-assisted tools for research, ideation, drafting, design, transcription and adaptation, ensuring accuracy, confidentiality and human review.
(C) Campaigns, Events and Field Documentation
(1) Plan and support campaigns, workshops, webinars, launches, observance days and knowledge-sharing forums, including digital promotion and event coverage.
(2) Undertake field visits to document implementation, interview stakeholders and capture high-quality photographs, video footage and stories, ensuring informed consent and respectful representation.
(3) Manage audio-visual production from concept and storyboard to final output, independently producing content and coordinating with agencies or vendors for specialised requirements.
(D) Stakeholder Engagement and Institutional Coordination
(1) Coordinate with project and technical teams to communicate programme progress, milestones and achievements in a timely, accurate and evidence-based manner.
(2) Build strong relationships with government officials, technical divisions, professional bodies, partners and field teams to identify communications and knowledge management needs, ensure coherent messaging and document field-level insights.
(3) Collaborate with country and global communications and knowledge management teams to integrate programme achievements into organisational channels and ensure alignment with editorial, branding and dissemination standards.
(E) Knowledge Repositories and Other Responsibilities
(1) Maintain a well-organised, searchable knowledge repository and photo/video bank, with appropriate captions, metadata, consent records and usage permissions.
(2) Develop timely content for internal newsletters, staff communication platforms and other organisational channels.
(3) Undertake other assignments as required by the reporting authority.
4. QUALIFICATIONS, EXPERIENCE AND COMPETENCIES:
Qualifications and Experience:
(1) Postgraduate qualification in Communications, Journalism, Mass Communication, Digital Media or a related discipline;
(2) At least five years of relevant experience in communications, preferably in public health, development or the not-for-profit sector in India;
(3) Experience of working with government stakeholders and navigating technical review and communication approval processes;
(4) Demonstrated experience developing technical publications and engaging digital content, and managing social media content, campaigns, events and digital dissemination;
(5) Proficiency in Microsoft Word, PowerPoint, Excel and Outlook, including styles, templates and presentation design;
(6) Practical proficiency in Canva and at least one video-editing tool, with the ability to produce polished, publication-ready content; familiarity with additional graphic design, data visualisation or multimedia tools is desirable;
(7) Experience of using social media analytics and digital collaboration tools; familiarity with content management systems and searchable knowledge repositories is desirable.
Skills and Competencies:
(1) Strong written and oral communication skills in English, with a good working knowledge of Hindi;
(2) Excellent writing, editing and storytelling skills, with the ability to simplify technical information without compromising accuracy and adapt content across written, visual and audio-visual formats;
(3) Demonstrated ability to independently produce reels and short videos, including scripting, smartphone filming, basic lighting and audio, editing, subtitling and platform-specific formatting;
(4) Strong visual judgement and knowledge of layout, typography, grammar, editorial and brand standards, accessible design and ethical use of images, videos and personal stories;
(5) Understanding of social media platforms, content planning, audience engagement and performance analytics;
(6) Working knowledge of AI-assisted communication tools, with sound judgement on verification, privacy, copyright and appropriate use;
(7) Strong organisational and interpersonal skills, including maintaining digital asset repositories, collaborating with diverse stakeholders, coordinating approvals and delivering multiple assignments within tight deadlines;
(8) Attention to detail, initiative, willingness to learn and apply new tools, high standards of integrity, confidentiality and ethical storytelling;
(9) Interest in public health and ability to communicate sensitively about maternal health; willingness to travel intermittently.
5. COMPENSATION OFFERED: The gross annual compensation budgeted for the position ranges from INR 8.60 to 11.00 lakhs. The offer made to the selected candidate shall be commensurate with qualifications, experience and salary history.
6. LOCATION: New Delhi
7. REFERENCE: ODC-INPO
8. CONTACT INFORMATION:
Team SAMS
Strategic Alliance Management Services Pvt. Ltd.
1/1B, Choudhary Hetram House, Bharat Nagar
New Friends Colony, New Delhi 110 025
Phone Nos.: 011-4081 9900; 4165 3612
9. APPLICATION PROCESS:
SAMS is supporting the hiring organisation on this search. Interested candidates may apply through LinkedIn or the SAMS recruitment platform. All applications and enquiries will be handled in confidence.
Applicants are encouraged to share up to three non-confidential work samples or links demonstrating technical writing, documentation, digital storytelling or multimedia/social media content creation, indicating their individual contribution.
Our client is an equal opportunity employer offering a dynamic and enabling work environment. Only shortlisted applicants will be contacted.
By applying, candidates acknowledge that SAMS will collect and process their personal information for recruitment and selection purposes and may share their application, CV and relevant information with the hiring organisation for this mandate. Information will be handled confidentially in accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023, as applicable.
Closing Date: November 28, 2026
